LegalPlain-language summary
Refund policy
Last updated 25 September 2026
Digital products
Because digital products can be accessed or downloaded immediately, completed purchases are generally final once fulfilment has begun. This does not limit rights available under applicable consumer law.
Technical problems
If a digital product is materially defective, the wrong file is delivered or access cannot be provided, contact support promptly. The first remedy may be replacement access, a corrected file or practical technical support.
Duplicate or unauthorised charges
Report duplicate charges or suspected unauthorised payments as soon as possible with the order reference. Verified duplicate charges will be corrected.
Consultation guarantee
Where a consultation fee is charged, the consultation is treated as a substantive working session rather than a sales call. If, during the consultation, Uyoya Mubita determines that he cannot meaningfully or materially assist with the problem presented, the consultation fee will be refunded in full. This guarantee concerns Uyoya's determination that he cannot make a meaningful contribution; it is not an unconditional satisfaction guarantee and does not require Uyoya to accept any subsequent project.
Attendance, cancellations and no-shows
The consultation guarantee does not apply where the client fails to attend, provides materially misleading or incomplete information, or cancels outside any cancellation window disclosed at booking. Where rescheduling is permitted, the applicable booking terms will govern the replacement session.
How consultation refunds are handled
An approved consultation-guarantee refund will be returned using the original payment method where reasonably possible. Processing times may depend on the payment provider or financial institution. Any rights that cannot lawfully be excluded remain unaffected.
For a question about these terms, email me@uyoyamubita.com.